Portal 2.0 video guides · 3 of 10
Appointments: booking, rescheduling & requests
Ask for a visit from your provider's real openings, see where a request stands, and move or cancel a visit without phone tag.
Welcome
This guide covers the Appointments tab: seeing your visits, asking for a new time, and moving or canceling a visit, with no phone tag.
Your visits
Appointments is under My care in the menu. Schedule shows your upcoming visits, with the date, the time, and the kind of visit.
Home shows your next visit too, and 'All visits' brings you straight here.
Asking for a visit
To ask for a new time, press 'Request appointment', and choose from your provider's real openings.
Your request waits until your care team reviews it, and you'll get an email and a portal notification when it's decided.
Moving or canceling
To move a visit, press Reschedule beside it, and choose a new time. Your current visit stays on the calendar until the new one is approved.
To cancel, press Cancel, then 'Request cancellation'. The visit stays on the calendar until your care team confirms. You can add a reason if you like: your care team reads it with your request, and it isn't included in any email.
If it's close to the visit, the screen tells you about any late cancellation fee before you send. And if the practice confirms, moves, or cancels a visit, you're told the same way, by email and in the portal.
Video visits
Video visits are joined from the visit itself, with 'Join session', from about thirty minutes before the start. The video visits guide shows the rest.
For anything urgent, call the office. And if you're ever in crisis, don't wait for a visit. Call or text 988, any time, day or night.
2 min · captions with the CC button · 5 chapters · narrated walkthrough of the portal